Privacy Policy

Privacy Policy

Introduction

At https://power-flush-service.vibereports.co.uk (hereafter referred to as “Power Flush Service” or “we”), we prioritize your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Security Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, or services accessible via links on our site, as they have their own privacy policies governing user data.

Processing Activities

This policy describes how we handle your personal information when:

  • You use our applications and services as an authorized user, including any account creation or profile management activities.
  • You visit our websites linked to this Privacy Policy, whether through direct navigation or referral links.
  • We communicate with you via email, phone calls, text messages (SMS), or other channels for marketing, transactional, or customer support purposes.

Personal Data Collection

We collect a range of personal data to enhance your experience and personalize our services. The types of information we gather include:

  • Account Information: Details related to your user account creation and management, such as usernames, passwords (hashed and salted), and contact email addresses.
  • Payment Information: Credit or debit card details, billing addresses, and transaction history for processing payments.
  • Financial Information: Bank account details, investment portfolios (if provided), and financial transaction records.
  • Purchase Information: Product/service purchases, including order history, quantities, prices, and delivery addresses.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile phone numbers, and advertising IDs for device tracking and personalization.
  • Location Data: Geographic location data provided by your browser or device to offer location-based services.
  • Feedback and Reviews: User-submitted comments, reviews, ratings, and responses to surveys or feedback forms.
  • Social Media Information: Publicly available data from social media platforms when you interact with our content or share it.
  • Product Interest: Details about products viewed, searched for, or purchased on our site, including product categories and specific item IDs.

We collect this data through various means: user input forms, account registration, order processing, browser cookies, analytics tools, and third-party service providers.

Cookies and Similar Technologies

We utilize cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our websites and applications:

  • Strictly Necessary Cookies: These are essential for navigation and functionality, ensuring the website functions as intended.
  • Preference Cookies: Tailored settings and preferences are stored to provide a personalized user experience.
  • Analytics Cookies: Used by analytics providers to collect data about your interactions with our websites and applications, providing insights into user behavior.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or upon request, we delete or anonymize the data. Our data retention periods are determined by:

  • Legal requirements and regulatory guidelines.
  • Business needs, including financial record-keeping and audit trails.
  • Customer preferences and account activity.

Security Measures

We employ robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit using industry-standard protocols.
  • Secure third-party processing partners who adhere to strict privacy and security standards.
  • Regular security audits and vulnerability assessments to identify and mitigate potential risks.
  • Access controls and employee training to ensure secure data handling practices.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that a child has provided us with personal information, we take steps to delete that information and terminate any associated accounts.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments to incomplete or inaccurate data.
  • Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances.
  • Restriction: Limiting our processing of your data for specific purposes.
  • Data Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Opposing the processing of your data for specific or all purposes.
  • Non-Discrimination: The right to be free from discriminatory practices based on certain personal characteristics.
  • Filing Appeals/Complaints: Submitting concerns or complaints regarding our handling of your data to relevant supervisory authorities.

To exercise these rights, please contact our Data Protection Officer at the address provided below. We will respond to your request as quickly as possible and within applicable time frames.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Information

For any questions, requests for access or correction of your data, unsubscribe requests, or general data-related inquiries, please contact us:

Email: [email protected]

Mailing Address: Power Flush Service, Data Protection Team, [Your Mailing Address], United Kingdom